Frequently Asked Questions:

1. How long does it take to receive my ocarina?

Regular shipping is 1 to 2 weeks. Priority shipping is 2-7 days. FedEx is 1-2 Days.

International shipments typically arrive in 1-3 weeks.

2. What mail carrier do you use?

United States Postal Service or FedEx Service.

3. How sturdy is the ocarina?

The ocarina is very strong, but don't drop it on concrete or tile.  Water is no problem.

4. What is your return policy?

If within 30 days you would like to return the ocarina, we will refund the price of the ocarina, minus the shipping.

5. How can I learn to play? Is there a songbook or tutorial?

A songbook/tutorial that teaches how to play and provides many musical examples is included with every ocarina.  Also, check out our tutorial videos on the home page.

6. What are your shipping fees?

Shipping fees are based on distance shipped and the weight and size of the order. Before you place your order, you will be able to discover the particular shipping costs for your order during checkout.

7. Do you deliver to International destinations?

Yes, we deliver to any country in the world!

8. What payment options do you accept?

We accept Visa, Mastercard, and Discover cards (or a debit card with one of those logos on it) over our internet website or over the phone, or money order through the mail.  We also accept PayPal.  We do not accept money order from outside the USA.  If you would like to send a money order, please include a note telling us the items you would like and your name and address so that we know where to send the items. Please make the money order out to Songbird Ocarinas, and dont forget to include shipping!

9. How do I clean my ocarina?

The ocarina does not need washing very often, which is a nice thing about it. However, you can wipe the outside with a damp cloth and then a dry cloth to polish it up a bit. If you notice that it stops playing as clearly, you probably need to clean out the mouth channel. To do so, carefully pass a needle back and forth through the mouth channel (the part you blow through) to clear out any residue or buildup. You may need to do this a couple of times, and give it a few short, sharp blasts to clear out any loose stuff.